DSG Rewards is our loyalty programme. Every order earns you points that can be used to offset future purchases.
You earn points when you place an order on the DSG website using a registered account.
Points earned will always be shown in your cart before checkout.
Points can be redeemed at checkout to offset part of your order.
100 DSG Rewards points = $1 off
Points are credited after your order is
completed and delivered successfully.
No. DSG Rewards points do not expire.
Points can be used on most orders. All promotional or clearance items are excluded.
No. Points are earned on seafood purchases only. Delivery fees are excluded.
DSG Rewards points are earned on website orders placed through a registered account.
No. Points are non-transferable and can only be used by the account holder.
Any points earned from a cancelled or refunded order will be reversed.
We deliver islandwide across Singapore.
Deliveries are scheduled between 2:00pm – 6:00pm.
Exact timing cannot be guaranteed due to route optimisation.
Enjoy free delivery for orders above $150.
A delivery fee of $20 applies for orders below the minimum.
At the moment, we are unable to guarantee specific time slots.
This helps us maintain freshness and delivery efficiency.
Yes. Self-collection details will be provided upon order confirmation. Our address is 217 Henderson Road #01-04, Henderson Industrial Park Singapore 159555.
Open daily.
Collection Time: 10.00am - 6.00pm
As our seafood products are fresh and highly perishable, we strongly encourage customers to ensure that someone is available at the delivery address to receive the order upon arrival.
If no one is present at the time of delivery, our delivery personnel will attempt to contact you using the provided contact number for up to 5 minutes.
If we are unable to reach you within this time, the order will be left at the delivery address.
Please note that Deep Sea Gourmet will not be liable for:
• Any loss or theft of the order after delivery
• Any spoilage resulting from delayed refrigeration once the order has been delivered
By placing an order with Deep Sea Gourmet, customers acknowledge and accept these delivery conditions.
All seafood is sourced fresh and prepared on the day of delivery.
Live seafood are stored in tanks delivered alive where applicable.
Availability depends on species and preparation preferences selected.
Seafood is packed with ice and proper
insulation to maintain freshness during transit in a specialised seafood truck.
We recommend cooking seafood on the same day for best taste and quality.
This allows you to select how you would like your seafood prepared before delivery.
Yes. All cleaning, filleting, or de-shelling is done fresh on the day of delivery.
Yes. Prepared seafood may weigh slightly less due to cleaning and removal of shell, bones, or innards.
For special requests, please contact us on whatsapp +65 8833 8586 before placing your order and we’ll advise accordingly.
Please place your order at least 2 days in advance to ensure availability and proper preparation.
Yes. Select your preferred delivery date
during checkout.
If an item becomes unavailable, our team
will contact you to offer a replacement or refund.
We accept:
Yes. PayNow is preferred allows for faster
order confirmation and smoother processing.
Orders can be amended or cancelled before preparation begins.
Once preparation has started, cancellations are not possible.
Live seafood is highly perishable, therefore, we will not be able to accept refunds or exchange requests.
At Deep Sea Gourmet, we stand by the quality of our seafood.
If the fish received is not up to standard upon delivery, please contact us immediately with clear photos on the same day of delivery.
Upon verification, we will arrange for an exchange of the affected item, subject to our assessment. Refunds are not provided for seafood that has been stored improperly or consumed.
For enquiries or assistance, please reach out to us via WhatsApp on +65 8833 8586.
Our team will respond as soon as possible during operating hours.
Due to the nature of fresh and live seafood, slight variations in size, weight, and appearance are natural and do not affect quality.